warehouse customer retention

The Number-One Way to Attract and Retain Customers

Understanding User Experience I recently shared a valuable lesson learned in a Forbes Business Council post, about the need to truly understand a customer’s business challenges in order to really meet their needs. While there’s so much talk right now about user experience (UX), employee experience (EX) and the like, it really boils down to…

Warehouse worker back injury

Keeping the Warehouse Safe

Key Steps to Improve Safety in the Warehouse and Optimize Productivity As warehouse workers race to meet increasing shipping targets against the backdrop of a severe labor shortage, reports of accidents, repetitive stress injuries, and debilitating health conditions are skyrocketing. DTG CEO Steve Shaheen points out in a recent SupplyChainBrain article that a few key…

Warehouse workers

The Rise of the Dark(er) Warehouse

The Future of the Human/Machine Workforce An article recently shared in Forbes by DTG CEO, Steve Shaheen explored the future of autonomous warehouses, or “dark warehouses,” which operate with minimal human intervention. As expressed in the article, the operative word here is minimal. As Steve outlines, there’s no doubt that robots and other automated systems…

Lean Six Sigma (LSS)

Leverage Lean Six Sigma to Close the Deal

How can a methodology originally developed to reduce manufacturing defects be used as an effective business strategy to increase sales and cultivate new business prospects? The answer lies in Lean Six Sigma’s unique approach to gathering data to improve essential processes and increase productivity.  Lean Six Sigma (LSS), developed in 1986 by Motorola, was created…